{"id":6362,"date":"2022-02-08T12:42:16","date_gmt":"2022-02-08T12:42:16","guid":{"rendered":"https:\/\/5minutesseo.com\/?p=6362"},"modified":"2023-01-09T15:55:57","modified_gmt":"2023-01-09T15:55:57","slug":"customer-service-statistics","status":"publish","type":"post","link":"https:\/\/5minutesseo.com\/statistics\/customer-service-statistics\/","title":{"rendered":"70+ Customer Service Statistics &#038; Trends for 2022"},"content":{"rendered":"\n<p>Ever wondered why businesses around the world resonate on the relevance of <strong><em>customer service statistics<\/em><\/strong>, so much in tandem? Are all those fancy customer management worth the hype? Why do some businesses, even with brilliant products, do not translate into profits or an average product being a household name and a proven success?<\/p>\n\n\n\n<p>If you\u2019ve had similar thoughts in your mind lately, you definitely are aware of the impact \u2018customer service\u2019 has made on the modern business culture. The number of feedback surveys we receive these days is a lot more than what we received 5 years ago. With businesses upgrading themselves to their digital avatar, the identification of workable areas in the sales funnel and putting up a system to counter the lacunas has become a lot easier and more approachable.<\/p>\n\n\n\n<p>Let\u2019s dive into a pool of 70+ interesting \u201ccustomer service\u201d statistics that will force you to rethink the very selling algorithm that you think is doing the job for your business.<\/p>\n\n\n\n<h3><strong>1. Customer service statistics<\/strong><\/h3>\n\n\n\n<ul>\n<li>A customer experience promoter has a lifetime value to a company that\u2019s 600 to 1,400% that of a detractor.<br><em>Source<\/em>: <a href=\"http:\/\/www2.bain.com\/infographics\/five-disciplines\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Bain<\/a><\/li>\n\n\n\n<li>Globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago.                                                                                                                                                            Source: <a href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Microsoft<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"724\" height=\"541\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-175533.png\" alt=\"Customer service statistics: Customer satisfaction\" class=\"wp-image-6365\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-175533.png 724w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-175533-300x224.png 300w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/figure><\/div>\n\n\n<p>Source<a href=\"https:\/\/www.bareinternational.com\/bare-shares-32-customer-experience-statistics-you-need-to-know\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">: Bareinternational<\/a><\/p>\n\n\n\n<ul>\n<li>72% of consumers say that when contacting customer service they expect the agent to \u201cknow who they are, what they have purchased and had insights into their previous engagements.\u201d                                                                                                   Source: <a aria-label=\" (opens in a new tab)\" href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Microsoft<\/a><\/li>\n\n\n\n<li>When asking consumers what impacts their level of trust with a company, offering excellent customer service ranked number one.                                                                                                                                                Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/d16cvnquvjw7pr.cloudfront.net\/resources\/whitepapers\/Zendesk_WP_Customer_Service_and_Business_Results.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Dimensional Research<\/a><\/li>\n\n\n\n<li>Customer acquisition costs are about 6 times the retention costs: Customer retention initiatives are much cheaper and offer better lifetime value over the investments in acquisition initiatives. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;                               &nbsp; &nbsp; &nbsp; Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/estebankolsky.com\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Esteban Kolsky<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>&nbsp;2. Customer Review Statistics<\/strong><\/h3>\n\n\n\n<ul>\n<li>About 95% of customers read reviews before making a purchase.                                                                     <em>Source<\/em>: <a href=\"https:\/\/www.powerreviews.com\/wp-content\/uploads\/2015\/08\/13185402\/ThePowerofReviews-Report.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Powerreviews<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"612\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180109-1024x612.png\" alt=\"Customer review statistics\" class=\"wp-image-6366\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180109-1024x612.png 1024w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180109-300x179.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180109-768x459.png 768w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180109.png 1029w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/www.brightlocal.com\/wp-content\/uploads\/2018\/12\/Do-you-trust-online-reviews-as-much-as-personal-recommendations-age-split-.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Brightlocal<\/a><\/p>\n\n\n\n<ul>\n<li>More than 80% of customers are likely to go back to the service or product if they get a response on their review. <em>Source<\/em>: <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">customer review survey for 2022<\/a><\/li>\n\n\n\n<li>93% of customers will read reviews of local businesses to determine its quality. <em>Source<\/em>: <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">BrightLocal<\/a><\/li>\n\n\n\n<li>If a business has more than nine current reviews, they earn 52% more revenue than the average. If a business has more than 25 current reviews, that increases to 108%. <em>Source<\/em>: <a href=\"https:\/\/www.womply.com\/impact-of-online-reviews-on-small-business-revenue\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Womply<\/a><\/li>\n\n\n\n<li>Not responding to social media reviews results in 50-57% customers not likely to go at all for the product or service again. <em>Source:<\/em> <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">customer review survey for 2022<\/a>.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"489\" height=\"464\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180632.png\" alt=\"Local customer service review survey\" class=\"wp-image-6367\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180632.png 489w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180632-300x285.png 300w\" sizes=\"(max-width: 489px) 100vw, 489px\" \/><\/figure><\/div>\n\n\n<p>Source &#8211; <a href=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.brightlocal.com%2Fresearch%2Flocal-consumer-review-survey%2F&amp;text=The%20top%20sources%20of%20fake%20reviews%2C%20according%20to%20consumers%3A%201)%20Amazon%3B%202)%20Google%3B%203)%20Facebook.\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Twitter<\/a><\/p>\n\n\n\n<ul>\n<li>The top sources of fake reviews are Amazon, Facebook, and Google. FYI I am not saying it, customers are.<em> Source<\/em>: <a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">customer review survey for 2022<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>3. Customer churn statistics<\/strong><\/h3>\n\n\n\n<p>The percentage of a customer lost during a given period of time is termed the <em>customer churn rate.<\/em> Let\u2019s see what\u2019s statistics have to say about Increasing or decreasing, Importance or solution for customer churn rate in the market. Let\u2019s look at some of the <strong><em>latest customer service statistics<\/em><\/strong> that trend the business world, today:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"386\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180906-1024x386.png\" alt=\"Customer churn statistics\" class=\"wp-image-6369\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180906-1024x386.png 1024w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180906-300x113.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180906-768x290.png 768w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-180906.png 1228w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/m4comm.com\/wp-content\/uploads\/2017\/12\/3causes_of_churn-01.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Retently<\/a><\/p>\n\n\n\n<ul>\n<li>54% of U.S. consumers say customer experience at most companies needs Improvement.&nbsp; <em>Source<\/em>: <a href=\"https:\/\/www.pwc.com\/us\/en\/advisory-services\/publications\/consumer-intelligence-series\/pwc-consumer-intelligence-series-customer-experience.pdf#page=8\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">PWC<\/a><\/li>\n\n\n\n<li>Zendesk found that a whopping average of 66% of consumers had terminated their relationship with a company due to poor customer service. <em>Source<\/em>: <a href=\"https:\/\/www.zendesk.com\/resources\/why-companies-should-invest-in-the-customer-experience\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Zendesk<\/a><\/li>\n\n\n\n<li>Customer churn can be reduced by 67% if companies succeed in solving customer issues during the first time interaction and successfully managing customer expectations. Source: <a href=\"https:\/\/www.huffpost.com\/entry\/50-important-customer-exp_b_8295772\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Kolsky<\/a><\/li>\n\n\n\n<li>85% of consumers churn because of poor service that could have been prevented. <em>Source<\/em>: <a href=\"http:\/\/www.slideshare.net\/ekolsky\/cx-for-executives\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Kolsky<\/a><\/li>\n\n\n\n<li>79% of high-income earners shunned a company for more than two years after they had a bad experience.Source: <a href=\"https:\/\/www.zendesk.com\/resources\/the-impact-of-customer-service\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Zendesk<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>4. Customer communication statistics<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"910\" height=\"502\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181133333-1.png\" alt=\"Customer service statistics: Customer communication\" class=\"wp-image-6371\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181133333-1.png 910w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181133333-1-300x165.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181133333-1-768x424.png 768w\" sizes=\"(max-width: 910px) 100vw, 910px\" \/><\/figure><\/div>\n\n\n<p>Source:<a href=\"https:\/\/financesonline.com\/uploads\/2019\/08\/Customer-Service-Stats-3.jpg\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> Statista<\/a><\/p>\n\n\n\n<p><em>Go beyond merely communicating to \u201cconnecting\u201d with people \u2013 Jerry Brucknerlet\u2019s glance over a <\/em>few statistics stating the importance of communication and connecting with the customer, for a business.<\/p>\n\n\n\n<ul>\n<li>Out of all customer service engagements around the world in 2017,&nbsp; 52% began online. <em>Source<\/em>: <a href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Microsoft<\/a><\/li>\n\n\n\n<li>83% of customers agree that they feel more loyal to brands that respond and resolve their complaints. <em>Source<\/em>: <a href=\"https:\/\/khoros.com\/blog\/must-know-customer-service-statistics\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Khoros<\/a><\/li>\n\n\n\n<li>71% of consumers (age 16-24) believe that a quick response from a service team can drastically improve their customer experience. <em>Source<\/em>: <a href=\"https:\/\/www.comm100.com\/resources\/infographic\/millennials-prefer-live-chat-speed-convenience\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Comm100<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"759\" height=\"542\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181404.png\" alt=\"Communication platforms used by customers to contact customer service\" class=\"wp-image-6372\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181404.png 759w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181404-300x214.png 300w\" sizes=\"(max-width: 759px) 100vw, 759px\" \/><\/figure><\/div>\n\n\n<p>Source:<a href=\"https:\/\/s.financesonline.com\/uploads\/2019\/08\/Customer-Service-Stats-4-768x556.jpg\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> finances Online<\/a><\/p>\n\n\n\n<ul>\n<li>88% of consumers are influenced by online customer service reviews when making a buying decision. <em>Source<\/em>: <a href=\"https:\/\/d16cvnquvjw7pr.cloudfront.net\/resources\/whitepapers\/Zendesk_WP_Customer_Service_and_Business_Results.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Dimensional Search<\/a><\/li>\n\n\n\n<li>68% of consumers say that a <a href=\"https:\/\/www.proprofs.com\/c\/customer-support\/brand-perception\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">brand\u2019s perception becomes positive when companies send proactive customer service notifications to them. <em>Source:<\/em> Microsoft<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>5. Good customer service statistics<\/strong><\/h3>\n\n\n\n<p><strong><em>\u201c<\/em><\/strong><em>If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune\u201d<\/em><\/p>\n\n\n\n<p><em>&#8211;<\/em><strong><em>Jim Rohn<\/em><\/strong><\/p>\n\n\n\n<p>Good customer service helps not only to retain the customer base but also forms a launchpad for newer products. Quick response, product knowledge, being flexible according to customer preferences are some of the qualities that make a service experience satisfactory. Customer service statistics are the fuel that keeps the sales wheel moving.<\/p>\n\n\n\n<p>Good customer service is really important and in fact, 70% of the buying experience is based on how the customers are being served. ( Source:<a href=\"https:\/\/www.industryanalysts.com\/12417_greatamerica\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> Industry Analysts, Inc<\/a>.)<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"943\" height=\"429\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181712.png\" alt=\"Good customer service impact on purchase statistics\" class=\"wp-image-6373\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181712.png 943w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181712-300x136.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181712-768x349.png 768w\" sizes=\"(max-width: 943px) 100vw, 943px\" \/><\/figure><\/div>\n\n\n<p>Source &#8211; <a href=\"https:\/\/www.proprofsdesk.com\/blog\/wp-content\/uploads\/2020\/11\/customer-service-statistics-min.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">proprofsdesk.com<\/a><\/p>\n\n\n\n<ul>\n<li>93% of customers are likely to make repeat purchases with companies who offer excellent customer service. <em>Source<\/em>: <a href=\"https:\/\/blog.hubspot.com\/news-trends\/customer-acquisition-study?__hstc=238111519.4699d7ed8a429f37fd974ef6eac02365.1643616600552.1643795405072.1643822191971.3&amp;__hssc=238111519.1.1643822191971&amp;__hsfp=3548879611\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">HubSpot Research<\/a><\/li>\n\n\n\n<li>Nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand. <em>Source<\/em>: <a href=\"https:\/\/d1eipm3vz40hy0.cloudfront.net\/pdf\/cxtrends\/cx-trends-2020-full-report.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Zendesk<\/a><\/li>\n\n\n\n<li>68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. <em>Source<\/em>: <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/2771217\/Content\/2018%20Customer%20Service%20Expectations%20Gladly.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">HubSpot<\/a><\/li>\n\n\n\n<li>63% of consumers expect businesses to know their unique needs and expectations, while 76% of B2B buyers expect the same thing. <em>Source<\/em>: <a href=\"https:\/\/c1.sfdcstatic.com\/content\/dam\/web\/en_us\/www\/documents\/research\/salesforce-state-of-the-connected-customer-4th-ed.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Salesforce Research<\/a><\/li>\n\n\n\n<li>On average, customer service agents only ask for a customer\u2019s name 21% of the time. <em>Source<\/em>: <a href=\"http:\/\/ww2.glance.net\/wp-content\/uploads\/2015\/07\/Counting-the-customer_-Glance_eBook-4.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Glance<\/a><\/li>\n\n\n\n<li>94% of American customers will recommend a company whose service they rate as \u201cvery good.\u201d <em>Source<\/em>: <a href=\"https:\/\/success.qualtrics.com\/rs\/542-FMF-412\/images\/ROI%20of%20customer%20experience%202020.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Qualtrics XM Institute<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"914\" height=\"431\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181834.png\" alt=\"Statistics: Impact of good customer service on consumers\" class=\"wp-image-6374\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181834.png 914w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181834-300x141.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-181834-768x362.png 768w\" sizes=\"(max-width: 914px) 100vw, 914px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/stellaconnect.com\/blog\/5-customer-service-stats-you-need-to-know\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Stella Connect<\/a><\/p>\n\n\n\n<h3><strong>6. Poor customer service statistics<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"707\" height=\"521\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182017.png\" alt=\"Statistics: Poor customer services impact on consumer \" class=\"wp-image-6375\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182017.png 707w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182017-300x221.png 300w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/figure><\/div>\n\n\n<p>Source &#8211; <a href=\"https:\/\/i.pinimg.com\/originals\/63\/c1\/47\/63c14784706e6fa8864ea6af600727e8.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">freshsparks<\/a><\/p>\n\n\n\n<ul>\n<li>Given more than two or three Instances of poor service, around 60% of of Americans tends to change their companies.<br><em>Source <\/em>:<a href=\"https:\/\/business.americanexpress.com\/sg\/business-trends-insights\/thought-leadership\/american-express-global-customer-barometer-2017\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> American Express<\/a><\/li>\n\n\n\n<li>Only 1% of customers feel that their expectations of customer service are always met. <em>Source<\/em>: <a href=\"https:\/\/www.slideshare.net\/RightNow\/2011-customer-experience-impact-report\/3\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Slideshare<\/a><\/li>\n\n\n\n<li>42% of respondents have left a business due to poor customer service.<br><em>Source <\/em>: <a href=\"http:\/\/pages.newvoicemedia.com\/rs\/182-ZPE-371\/images\/serial-switchers-service-research-UK.pdf?mkt_tok=eyJpIjoiTkRVMU9UUXlNalZrTldVMyIsInQiOiJsMXhZK0V1b0V6Z3Y4UFVqc1FnK05mdHN5Z0NiS1wvSElMNXduUnBIXC9TTXV2ZEpxV2h4XC96dThqRlJ2SkpTXC9aNFZaYmhqRHIrSXlrZEhqa3I5UURzc0tZeUdxdHVMQUN5WDNpUjBcL1RvaDdxOXpPODFHamJKejFjNUtCMFM5U1dyIn0%3D\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">New Voice Media<\/a><\/li>\n\n\n\n<li>After more than one bad experience, around 80% of consumers say they would rather do business with a competitor.<br><em>Source <\/em>&#8211; <a href=\"https:\/\/d1eipm3vz40hy0.cloudfront.net\/pdf\/cxtrends\/cx-trends-2020-full-report.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Zendesk<br><\/a><\/li>\n\n\n\n<li>Only one in five consumers will forgive a bad experience at a company whose customer service they rate as \u201cvery poor.\u201d (Nearly 80% will forgive a bad experience if they rate the service team as \u201cvery good.\u201d) <em>Source <\/em>&#8211; <a href=\"https:\/\/success.qualtrics.com\/rs\/542-FMF-412\/images\/ROI%20of%20customer%20experience%202020.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Qualtrics XM Institute<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>7. Social media in customer service statistics<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"750\" height=\"402\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182525.png\" alt=\"Social media for customer care\" class=\"wp-image-6376\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182525.png 750w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182525-300x161.png 300w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/nbbumnd0bj-flywheel.netdna-ssl.com\/wp-content\/uploads\/2017\/10\/social-media-customer-service-800x440.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">NetDNA<\/a><\/p>\n\n\n\n<ul>\n<li>If a company is spending 1$ on customer experience, they can expect a return of 3$ for that. <em>Source <\/em>:<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/digitalmarketingjobs.io\/blog\/social-media-customer-service-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> digitalmarketingjobs<\/a>&nbsp;<\/li>\n\n\n\n<li>An American spend an average of 40 minutes per day on Facebook. <em>Source <\/em>:<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.socialmediatoday.com\/social-business\/24-statistics-show-social-media-future-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> socialmediatoday<\/a><\/li>\n\n\n\n<li>Faced with poor customer service, 20% of consumers would complain publicly via social media.<br><em>Source <\/em>: <a aria-label=\" (opens in a new tab)\" href=\"http:\/\/pages.newvoicemedia.com\/rs\/182-ZPE-371\/images\/serial-switchers-service-research-UK.pdf?mkt_tok=eyJpIjoiTkRVMU9UUXlNalZrTldVMyIsInQiOiJsMXhZK0V1b0V6Z3Y4UFVqc1FnK05mdHN5Z0NiS1wvSElMNXduUnBIXC9TTXV2ZEpxV2h4XC96dThqRlJ2SkpTXC9aNFZaYmhqRHIrSXlrZEhqa3I5UURzc0tZeUdxdHVMQUN5WDNpUjBcL1RvaDdxOXpPODFHamJKejFjNUtCMFM5U1dyIn0%3D\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">New Voice Media<\/a><\/li>\n\n\n\n<li>45% of the world&#8217;s population uses social media. <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/emarsys.com\/learn\/blog\/top-5-social-media-predictions-2019\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Emarsys<\/a><\/li>\n\n\n\n<li>91% of social media users access their channels through mobile devices. <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.lyfemarketing.com\/blog\/social-media-marketing-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Lyfe Marketing<\/a><\/li>\n\n\n\n<li>Answering a social media complaint can increase customer advocacy by as much as 25%. <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.providesupport.com\/blog\/wp-content\/uploads\/2017\/09\/Social-Media-Customer-Service-Stats-and-Trends-You-Need-to-Know.jpg\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Convince and Convert<\/a><\/li>\n\n\n\n<li>63% of millenials begin their customer service interactions online.<br><em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Microsoft<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"758\" height=\"406\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182722.png\" alt=\"Risk &amp; challenges associated with poor customer services\" class=\"wp-image-6377\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182722.png 758w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-182722-300x161.png 300w\" sizes=\"(max-width: 758px) 100vw, 758px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/coolerinsights.com\/wp-content\/uploads\/2017\/10\/Social-Media-Customer-Care-3.jpg\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Coolerinsights.com<\/a><\/p>\n\n\n\n<h3><strong>8. Customer Service and AI statistics<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"730\" height=\"317\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183009.png\" alt=\"Customer service &amp; artificial intelligence\" class=\"wp-image-6378\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183009.png 730w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183009-300x130.png 300w\" sizes=\"(max-width: 730px) 100vw, 730px\" \/><\/figure><\/div>\n\n\n<p>Source:<a href=\"https:\/\/i.pinimg.com\/736x\/e3\/86\/ef\/e386ef9e823252eb6e1fc0adeecd3d0b.jpg\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> Techsee<\/a><\/p>\n\n\n\n<ul>\n<li>Investment in AI will increase more than 300% over the next year.                                                                   <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/go.forrester.com\/wp-content\/uploads\/Forrester_Predictions_2017_-Artificial_Intelligence_Will_Drive_The_Insights_Revolution.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Forrester<\/a><\/li>\n\n\n\n<li>AI bots will power 85% of customer service interactions by 2020&nbsp;                                                                     Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.gartner.com\/imagesrv\/summits\/docs\/na\/customer-360\/C360_2011_brochure_FINAL.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Gartner<\/a><\/li>\n\n\n\n<li>The largest companies (those with at least 100,000 employees) are the most likely to have an AI strategy, but only half have one. <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/sloanreview.mit.edu\/projects\/reshaping-business-with-artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Sloanreview<\/a><\/li>\n\n\n\n<li>90% of new enterprise apps will use AI by 2025. <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.idc.com\/research\/viewtoc.jsp?containerId=US45599219\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">IDC<\/a><\/li>\n\n\n\n<li>US businesses are losing $75 billion per year through poor customer service.          <em>Source:<\/em> <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.newvoicemedia.com\/en-us\/resources\/serial-switchers-swayed-by-sentiment-how-bad-emotive-customer-experiences-are-costing-brands-billions\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">NewVoiceMedia&nbsp;<\/a><\/li>\n\n\n\n<li>By 2020, insights-driven businesses will steal $1.2 trillion per annum from their less-informed peers. Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.forrester.com\/report\/Predictions+2017+Artificial+Intelligence+Will+Drive+The+Insights+Revolution\/-\/E-RES133325\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Forrester<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"576\" height=\"583\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183549.png\" alt=\"Statistics: Use of Artificial Intelligence in statistics\" class=\"wp-image-6379\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183549.png 576w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183549-296x300.png 296w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/fitsmallbusiness.com\/ai-customer-service\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Fitsmallbusiness<\/a><\/p>\n\n\n\n<ul>\n<li>67% of people expect to see\/use messaging apps when talking to a business.                                               Source: <a href=\"https:\/\/chatbotsmagazine.com\/5-chatbots-for-small-businesses-to-increase-competitive-advantage-a6991585a8c6\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Chatbots Magazine<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>9. Customer experience stats<\/strong><\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"779\" height=\"491\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183800.png\" alt=\"Customer service as top priority for businesses\" class=\"wp-image-6380\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183800.png 779w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183800-300x189.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-183800-768x484.png 768w\" sizes=\"(max-width: 779px) 100vw, 779px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/www.superoffice.com\/contentassets\/b3eca5a257df4741965c73c5848d9b29\/top-priority-for-businesses.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Superoffice<\/a><\/p>\n\n\n\n<ul>\n<li>72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or even more. In fact, only 1 in 26 unhappy customers actually complain. <em>Source<\/em>: <a href=\"http:\/\/www.slideshare.net\/ekolsky\/cx-for-executives\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Esteban Kolsky<\/a>.&nbsp;<\/li>\n\n\n\n<li>Customers who had the best past experiences spend 140% more than those who had the poorest past experiences. <em>Source<\/em>: <a href=\"https:\/\/hbr.org\/2014\/08\/the-value-of-customer-experience-quantified\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Harvard Business Review<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"602\" height=\"578\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184136.png\" alt=\"Important customer services statistics \" class=\"wp-image-6381\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184136.png 602w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184136-300x288.png 300w\" sizes=\"(max-width: 602px) 100vw, 602px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/financesonline.com\/customer-service-statistics\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">FinancesOnline<\/a><\/p>\n\n\n\n<ul>\n<li>Differences in net promoter score explain 10-70% of the differences in revenue growth between direct competitors.<em> Source<\/em>: <a href=\"https:\/\/www.netpromotersystem.com\/about\/numbers-behind-the-net-promoter-system\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Bain &amp; Company<\/a><\/li>\n\n\n\n<li>90% of CEOs believe customers have the biggest impact on company strategies. <em>Source<\/em>: <a href=\"https:\/\/www.pwc.co.uk\/ceo-survey\/the-key-factors-in-building-trust.html\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">PWC<\/a><\/li>\n\n\n\n<li>82% of consumers are disappointed by brands. <em>Source:<\/em> <a href=\"https:\/\/go.oracle.com\/LP=83814?elqCampaignId=217114&amp;src1=:em:eo:ie:pt:SEV100819466\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Oracle<\/a><\/li>\n\n\n\n<li>59% of customers feel that brands have lost touch with the human element of customer experience. <em>Source:<\/em><a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">PwC<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>10. Customer success stats<\/strong><\/h3>\n\n\n\n<p>If you would like to measure your customer success just simply gauge how many people your customers have recommended the brand to. Stats on customer service provide stark and real insights into the business that can be churned by the management and used for growth strategies in the future.<\/p>\n\n\n\n<ul>\n<li>Investing in new customers is between five and 25 times more expensive than retaining new ones. <em>Source<\/em>:<a href=\"https:\/\/www.forbes.com\/sites\/jiawertz\/2018\/09\/12\/dont-spend-5-times-more-attracting-new-customers-nurture-the-existing-ones\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Forbes<\/a><\/li>\n\n\n\n<li>Companies using chatbots are 60% more likely to improve resolution times. Chatbots serve consumers in multiple ways, the first and the most important being 24\/7 service. <em>Source:<\/em><a href=\"https:\/\/www.techrepublic.com\/article\/how-chatbots-and-automation-will-update-outmoded-customer-support-in-2021\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Tech Republic<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"789\" height=\"367\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184635.png\" alt=\"Key factors for customer service success\" class=\"wp-image-6382\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184635.png 789w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184635-300x140.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184635-768x357.png 768w\" sizes=\"(max-width: 789px) 100vw, 789px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/agasthyainfotech.com\/index.php\/customer-success-customer-support\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Agasthyainfotech.com<\/a><\/p>\n\n\n\n<ul>\n<li>SaaS churn rates represent the rate percentage at which your customers terminate their subscriptions in a given period of time. The study shows 30% of SaaS Companies reported their churn rates have increased in the past year. <em>Source<\/em>: <a href=\"https:\/\/99firms.com\/blog\/saas-statistics\/#gref\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">99Firms<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"416\" height=\"580\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184936.png\" alt=\"Customer churn rate statistics for SAAS companies\" class=\"wp-image-6383\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184936.png 416w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-184936-215x300.png 215w\" sizes=\"(max-width: 416px) 100vw, 416px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/i.pinimg.com\/originals\/c8\/48\/d7\/c848d72e9f45ca036ec8f79f81c58612.jpg\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">SmartKarrot<\/a><\/p>\n\n\n\n<ul>\n<li>Over 72% of the businesses say that improving customer success would be their number one priority. Source: <a href=\"https:\/\/go.forrester.com\/press-newsroom\/72-of-businesses-name-improving-customer-experience-their-top-priority\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Forrester Research<\/a><\/li>\n\n\n\n<li>The survey results stated that surprisingly, 38% of companies still don\u2019t have a Customer Success tool. <em>Source<\/em>:<a href=\"https:\/\/surveysparrow.com\/learning-centre\/reports\/state-of-cs\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Survey Sparrow<\/a><\/li>\n\n\n\n<li>It is amusing to see that 37% of the companies don\u2019t have a clearly defined CS strategy. <em>Source:<\/em><a href=\"https:\/\/surveysparrow.com\/learning-centre\/reports\/state-of-cs\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Survey Sparrow<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>11. Customer retention stats<\/strong><\/h3>\n\n\n\n<p>Customer retention refers to the activities and actions companies and organizations take to reduce the number of customer defections. It is the anticipated outcome of customer service stats synthesis carried across several different antecedents viz. customer satisfaction, customer delight, customer switching costs, and customer relationship management.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"515\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185213-1024x515.png\" alt=\"Customer retention strategies for growing sale\" class=\"wp-image-6384\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185213-1024x515.png 1024w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185213-300x151.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185213-768x386.png 768w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185213.png 1096w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/www.businesswire.com\/news\/home\/20190527005138\/en\/Acquiring-and-Retaining-Customers-Is-a-Major-Challenge-for-Businesses-Quantzig-Unravels-the-Top-Customer-Retention-Strategies-That-Will-Help-You-Overcome-This-Challenge\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Businesswire<\/a><\/p>\n\n\n\n<p>Here are some quick facts about the <strong><em>latest customer service statistics<\/em><\/strong>:<\/p>\n\n\n\n<ul>\n<li>For most of the companies Increase of 2% in customer retention reduces up to 10% of marketing cost. <em>Source<\/em><a aria-label=\" (opens in a new tab)\" href=\"https:\/\/digitalmarketingjobs.io\/blog\/social-media-customer-service-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> : digitalmarketingjobs<\/a>&nbsp;<\/li>\n\n\n\n<li>Retention is better than Acquisition 82% of companies agrees to it.                        <em>Source<\/em> :<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.smallbizgenius.net\/by-the-numbers\/customer-loyalty-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> smallbizgenius<\/a>&nbsp;<\/li>\n\n\n\n<li>A 5% increase in customer retention correlates with at least a 25% increase in profit. <em>Source<\/em> :<a aria-label=\" (opens in a new tab)\" href=\"http:\/\/www2.bain.com\/Images\/BB_Prescription_cutting_costs.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> Bain &amp; Company<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"744\" height=\"478\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185428.png\" alt=\"Statistics regarding companies approach towards customer lifetime value\" class=\"wp-image-6385\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185428.png 744w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185428-300x193.png 300w\" sizes=\"(max-width: 744px) 100vw, 744px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/99firms.com\/blog\/customer-retention-statistics\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">99 firms<\/a><\/p>\n\n\n\n<ul>\n<li>67% of customer churn is preventable if firms resolve issues the first time they occur. <em>Source<\/em>: <a href=\"https:\/\/www.ameyo.com\/blog\/customer-experience-statistics-which-will-impact-your-business-in-2016\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Ameyo<\/a><\/li>\n\n\n\n<li>72% of consumers see having to explain their problem to multiple people as poor customer service. <em>Source<\/em>: <a href=\"https:\/\/d16cvnquvjw7pr.cloudfront.net\/resources\/whitepapers\/Zendesk_WP_Customer_Service_and_Business_Results.pdf\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Dimensional Research<\/a><\/li>\n<\/ul>\n\n\n\n<p>For creating strategies to retain your customers over social&nbsp; media, do watch this interesting <a href=\"https:\/\/www.youtube.com\/watch?v=28ap1Md-XmY\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">video by Marketing 360<\/a><\/p>\n\n\n\n<h3><strong>12. Customer feedback stats<\/strong><\/h3>\n\n\n\n<p>\u201cFeedback is the breakfast of champions\u201d. Customer feedback is an essential resource for a business to understand the needs, psychology, and problems faced by the customers related to their product or service.<strong><em> Customer service stats<\/em><\/strong> on feedback can be used making amendments according to it and then comparing it with <strong><em>new customer service stats<\/em><\/strong> will give a proven approach for a better insight.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"912\" height=\"466\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-06-101243.png\" alt=\"Statistics: Importance of customers' feedback\" class=\"wp-image-6391\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-06-101243.png 912w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-06-101243-300x153.png 300w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-06-101243-768x392.png 768w\" sizes=\"(max-width: 912px) 100vw, 912px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/localiq.com\/blog\/how-to-get-customer-feedback\/\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Localiq<\/a><\/p>\n\n\n\n<ul>\n<li>More than 80% of American companies rely on company reviews before joining hands with others.&nbsp;                                                                                                      Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/business.trustpilot.com\/reviews\/browsers-to-buyers\/why-a-personalized-consumer-experience-matters-in-the-ecommerce-world\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Trustpilot<\/a>&nbsp;<\/li>\n\n\n\n<li>47% of customers with a product or service complaint will voice it on social media. Having a presence on social media platforms will increase your chances of receiving feedback.                                                                               <em>Source:<\/em> <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/sproutsocial.com\/insights\/social-media-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">SproutSocial<\/a><\/li>\n\n\n\n<li>62% of email opens occurred on mobile devices.                                                                                             Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/uplandsoftware.com\/adestra\/resources\/blog\/top-10-email-clients\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Upland Adestra<\/a>&nbsp;<\/li>\n\n\n\n<li>47% of customers with a product or service complaint will voice it on social media. Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/sproutsocial.com\/insights\/social-media-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">SproutSocial<\/a><\/li>\n\n\n\n<li>The response rate for an email survey is roughly 24.8%. So it can be expected that one in four people will fill out a Feedback Survey sent through email.                              Source: <a aria-label=\" (opens in a new tab)\" href=\"http:\/\/fluidsurveys.com\/university\/response-rate-statistics-online-surveys-aiming\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Fluidsurveys<\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"597\" height=\"206\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185958.png\" alt=\"Email feedback survey analysis\" class=\"wp-image-6386\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185958.png 597w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-185958-300x104.png 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/www.suntory.com\/csr\/customer\/communication\/img\/ind_img_02.gif\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Suntory<\/a><\/p>\n\n\n\n<ul>\n<li>58% of people will never use a company again after just one bad experience.         Source: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.vonage.com\/business\/perspectives\/the-multibillion-dollar-cost-of-poor-customer-service-infographic\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Newvoicemedia<\/a><\/li>\n<\/ul>\n\n\n\n<h3><strong>13. Customer loyalty stats<\/strong><\/h3>\n\n\n\n<p><em>\u201cSatisfaction is a rating. Loyalty is a brand.\u201d \u2013 Shep Hyken<\/em><\/p>\n\n\n\n<p>Customer Loyalty can be achieved by understanding the customer needs, Just providing a good product is not enough. Good customer service is also very important and it can be done in many ways. Keeping track of <strong><em>customer service stats<\/em><\/strong> will help a business grow. <strong><em>Latest customer service statistics<\/em><\/strong> will always give actionable insight for strategy building.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"623\" height=\"613\" src=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-190238.png\" alt=\"Customer loyalty statistics\" class=\"wp-image-6387\" srcset=\"https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-190238.png 623w, https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Annotation-2022-02-05-190238-300x295.png 300w\" sizes=\"(max-width: 623px) 100vw, 623px\" \/><\/figure><\/div>\n\n\n<p>Source: <a href=\"https:\/\/financesonline.com\/uploads\/2021\/04\/financesonline_infographics_Customer_Loyalty_Statistics_21042021_v1-1024x1024.png\" target=\"_blank\" aria-label=\" (opens in a new tab)\" rel=\"noreferrer noopener\" class=\"rank-math-link\">FinancesOnline<\/a><\/p>\n\n\n\n<ul>\n<li>89% of customers trusts recommendations from friends and family.<br><em>Source<\/em>:<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.comm100.com\/resources\/infographic\/millennials-prefer-live-chat-speed-convenience\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> Comm100<\/a>&nbsp;<\/li>\n\n\n\n<li>72% of Americans belong to at least one loyalty program.<br><em>Source<\/em>:<a aria-label=\" (opens in a new tab)\" href=\"https:\/\/comparecamp.com\/customer-loyalty-statistics\/#:~:text=1%20Successfully%20selling%20to%20an%20existing%20customer%20is,loyalty%20programs%20but%20only%20uses%2012%20of%20them.\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\"> CompareCamp<\/a>&nbsp;<\/li>\n\n\n\n<li>56% of customers stay loyal to brands that \u201cget them.\u201d<br><em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.smallbizgenius.net\/by-the-numbers\/customer-loyalty-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">smallbizgenius<\/a><\/li>\n\n\n\n<li>The Pareto Principle shows 80% of your profits come from just 20% of customers.<br><em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.smallbizgenius.net\/by-the-numbers\/customer-loyalty-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">smallbizgenius<\/a>&nbsp;<\/li>\n\n\n\n<li>50% of loyal customers will make more purchases with their preferred companies.<br><em>Source<\/em>: InMoment\u00a0<\/li>\n\n\n\n<li>Brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback. <em>Source<\/em>: <a aria-label=\" (opens in a new tab)\" href=\"http:\/\/info.microsoft.com\/rs\/157-GQE-382\/images\/EN-CNTNT-Report-DynService-2017-global-state-customer-service-en-au.pdf\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"rank-math-link\">Microsoft<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ever wondered why businesses around the world resonate on the relevance of customer service statistics, so much in tandem? Are all those fancy customer management worth the hype? Why do some businesses, even with brilliant&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false},"categories":[26],"tags":[],"acf":[],"featured_image_src_large":["https:\/\/5minutesseo.com\/wp-content\/uploads\/2022\/02\/Blog-Featured-Image.jpg",850,445,false],"author_info":{"display_name":"Vineet Gupta","author_link":"https:\/\/5minutesseo.com\/author\/vineet-gupta\/"},"comment_info":129,"category_info":[{"term_id":26,"name":"Statistics","slug":"statistics","term_group":0,"term_taxonomy_id":26,"taxonomy":"category","description":"","parent":0,"count":10,"filter":"raw","cat_ID":26,"category_count":10,"category_description":"","cat_name":"Statistics","category_nicename":"statistics","category_parent":0}],"tag_info":false,"taxonomy_info":{"category":[{"value":26,"label":"Statistics"}]},"_links":{"self":[{"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/posts\/6362"}],"collection":[{"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/comments?post=6362"}],"version-history":[{"count":23,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/posts\/6362\/revisions"}],"predecessor-version":[{"id":8641,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/posts\/6362\/revisions\/8641"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/media\/6575"}],"wp:attachment":[{"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/media?parent=6362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/categories?post=6362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/5minutesseo.com\/wp-json\/wp\/v2\/tags?post=6362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}